REFUND


Returns
We do not offer refunds.Our policy is 14 days for exchange only. If 14 days have gone by since your purchase, unfortunately we can’t offer you a exchange or store credit. There is no exchange or refund for accessories or hair acessories.

To be eligible for an exchange , your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.Items with crystals can not be exchanged . We also do not accept products that are intimate or sanitary goods.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.You will receive a return address.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your refund will be processed, and a credit will automatically be applied for exchange.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@shopduttygyal.com and send your item to: 3975 Jane Street , PO BOX 21160, Toronto ON M3N 3K3, Canada.

Shipping
To return your product, you should mail your product to: 3975 Jane Street , PO BOX 21160, Toronto ON M3N 3K3, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a exchange, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.